Billing
Manage your AfricaOS plan, subscriptions, invoices, payment methods, and usage.
Billing
Manage your AfricaOS subscription, view invoices, update payment methods, and track usage.
Who can access billing?
Owner and Admin roles. Go to Settings → Billing.
Quick actions
View current plan
See features, limits, and pricing
Manage subscription
Upgrade, downgrade, pause, cancel
Payment methods
Cards, bank transfer, mobile money
View invoices
Download, pay, history
Usage & limits
Track module usage, API calls, storage
Billing contacts
Who receives invoices and alerts
Your current plan
Settings → Billing → Plan
| Item | Details |
|---|---|
| Plan name | Starter / Professional / Enterprise |
| Billing cycle | Monthly / Annual (save 20%) |
| Next renewal | Date and amount |
| Modules included | List of active modules |
| User limit | Current / Maximum |
| Storage | Used / Allocated |
Plans overview
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly price (per org) | $49 | $199 | Custom |
| Annual discount | 20% | 20% | 20% |
| Included users | 5 | 25 | Unlimited |
| Additional users | $8/user/mo | $6/user/mo | Included |
| Modules | 3 included | 10 included | All |
| Additional modules | $15/mo each | $10/mo each | Included |
| Storage | 10 GB | 100 GB | 1 TB+ |
| API calls/month | 10,000 | 100,000 | Unlimited |
| SSO (SAML/OIDC) | - | - | ✓ |
| IP allowlist | - | - | ✓ |
| Custom roles | - | - | ✓ |
| Audit log retention | 1 year | 1 year | 7 years |
| Priority support | Email + chat | 24/7 phone + Slack | |
| Dedicated CSM | - | - | ✓ |
| SLA | 99.5% | 99.9% | 99.99% |
:::tip All plans include core modules (Dashboard, Directory, Documents, Notifications, Tasks, Calendar). Business modules (Payments, Patients, Stock, Bookings, Workflows, etc.) count toward module limits. :::
Billing cycle
- Monthly - Charged on the 1st of each month
- Annual - Charged yearly on signup anniversary, 20% discount
- Proration - Upgrades/downgrades prorated immediately
- Payment - Automatic on due date via saved payment method
Common tasks
Upgrade plan
Increase limits, add modules, switch to annual
Add payment method
Card, bank transfer, mobile money
Download invoice
PDF for accounting, tax compliance
Update billing email
Who receives invoices and alerts
View usage
Track users, storage, API calls
Request refund
Prorated refunds for downgrades
Tax & compliance
- VAT/GST - Automatically calculated based on organization address
- Invoices - Tax-compliant PDF with registration numbers
- W-8BEN / W-9 - Available for international customers
- POPIA/NDPR - Data processing terms included in DPA