Support
Get help, browse FAQs, troubleshoot issues, and contact the AfricaOS team.
Support
Find answers, troubleshoot issues, and get in touch with our team.
Before you contact us
Check the FAQ and Troubleshooting - most questions are answered there.
Support channels
Help center
Guides, tutorials, and video walkthroughs
Live chat
Business hours (Mon-Fri 8am-6pm WAT)
Email support
support@africaos.dev - 24h response
Phone
+234-XXX-XXXX (Enterprise only)
Status page
status.africaos.dev - Real-time uptime
Community
Slack community for customers
Self-service resources
| Resource | What you'll find | Best for |
|---|---|---|
| Getting started | Step-by-step setup, first login, team invite | New users |
| Module guides | Deep dives on Payments, Patients, Stock, Bookings | Learning modules |
| FAQ | Common questions, quick answers | Quick lookup |
| Troubleshooting | Error codes, common issues, fixes | When something breaks |
| Video tutorials | Screen recordings of key workflows | Visual learners |
| API docs | REST API, webhooks, authentication | Developers |
Support tiers
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Email support | ✓ 24h | ✓ 12h | ✓ 4h |
| Live chat | - | ✓ Business hours | ✓ 24/7 |
| Phone support | - | - | ✓ 24/7 |
| Dedicated CSM | - | - | ✓ |
| SLA | Best effort | 99.9% uptime | 99.99% uptime |
| Onboarding | Self-service | Guided | White-glove |
| Training | Docs + videos | Live sessions | Custom program |
How to get the best help
- Check docs first - Most answers are in guides
- Search error codes - Copy the exact error message
- Gather context - What were you doing? Module? Browser? Time?
- Include screenshots - Visual context speeds resolution
- Note urgency - Is production down? Data loss? Minor bug?
Escalation path
- Self-service - Docs, FAQ, troubleshooting
- Live chat / Email - Standard support queue
- Priority queue - Professional/Enterprise, critical issues
- CSM / Phone - Enterprise, critical production issues
- Engineering escalation - Platform bugs, security incidents